WK Holdings LTD Privacy Policy – GDPR Compliance
At WK Holdings LTD (operating under the trade name Nicotine Den), we prioritise the careful handling of your personal data. We comply strictly with the UK Data Protection Act 1998 and other relevant privacy laws.
This policy outlines how we collect, use, and safeguard your information when you interact with our services or products. Please take a moment to review this policy so that you are fully informed of your rights and the choices available to you. This policy may be updated periodically, so we recommend revisiting it to stay informed.
Information We Collect
To provide you with the best possible services, we collect several types of information:
– Personal Information: Includes your name, address, email address, telephone number, none-sensitive payment details, and order details.
– Technical Data: This includes information such as your IP address, operating system, browser version, cookie data, how long you stay on a specific page, how you navigate through our website, and which site referred you to ours.
– Feedback: Occasionally, we may ask for additional information via surveys or questionnaires to enhance our services.
– Supplementary Data: Information provided by third parties may be used to enhance the data you provide us.
How We Use Your Information
The information we collect is crucial in improving our services and ensuring your satisfaction. We use this information for the following purposes:
– To process and deliver your order efficiently.
– To respond to your inquiries and provide appropriate solutions.
– To provide access to specific sections of our website.
– To manage promotions, contests, and competitions, and to tailor your experience on our site.
– To analyse website traffic and improve our offerings based on customer interactions.
– To occasionally perform market research to better understand customer needs.
– To send marketing communications, product information, and special offers, subject to your preferences. You have the option to opt-out of these communications at any time.
Disclosure of Your Information
Your personal data may be shared in the following circumstances:
– Internal Use: We may share your information with employees and agents within WK Holdings LTD to facilitate the services provided to you. This may include WK Holdings group companies, with your consent, for marketing purposes.
– Aggregated Data: We may use anonymous, aggregated data (e.g., web usage statistics) to monitor and improve our website. This data will not personally identify you.
– Legal Requirements: We will not disclose your personal information to third parties unless required by law or as outlined in this policy.
Protecting Your Information
Your data’s security is a priority. We use encryption technologies such as SSL, TLS, DNSSEC, WAF, and HTTPS to protect data while it is being transmitted over the internet. Once received, your information is securely stored off-site on servers accessible only to authorised personnel. While we take extensive security measures compliant with PCI DSS standards, no transmission of data over the internet can be completely secure. Therefore, we cannot guarantee the absolute security of any information sent to us online.
Accessing and Correcting Your Information
You have the right to access the personal information we hold about you. If you would like a copy or if you believe any details are incorrect, you may contact us at the address below. We will provide the information and make corrections promptly. There may be a small administrative fee for processing requests for information.
Marketing Communications
We will automatically communicate with you about your order(s). With your consent, we may also send information about special offers, products, and services via mail, phone, email, or other electronic methods (e.g., text messages). You may also receive promotional content from other companies within the WK Holdings LTD group, with your consent.
If you wish to stop receiving marketing communications, please contact us. Opting out will prevent you from receiving exclusive promotions or offers. However, you can change your preferences at any time by writing to us or unsubscribing from our emails.
Cookies
Like many websites, we use cookies—small data files stored on your device—to enhance your experience. For detailed information about how we use cookies, please refer to our Cookie Policy.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of these external sites. We recommend reviewing the privacy policies of any third-party websites you visit.
Contacting Us
If you have any questions regarding our Privacy Policy, your personal information, or any other aspect of our services, please contact us:
Data Protection & Privacy Department
WK Holdings LTD
The Swan Centre, Swan Lane Mill
4 Higher Swan Lane, Bolton BL3 3AQ
United Kingdom
For additional information on this Privacy Policy, please view the full details on our relevant pages: UK | EU